Question 1

What happens if you cannot answer a question?

Accepted Answer

We take the details and either transfer the call to the right person or log it for a callback. The caller is always told what happens next and when to expect a response, rather than being left uncertain.

Question 2

Can you book jobs directly into my calendar?

Accepted Answer

Yes, where your booking process allows it. We check live availability during the call so the customer leaves with a confirmed time rather than a promise to be contacted.

Question 3

How do you learn about my business?

Accepted Answer

We build a script and briefing document with you covering your services, pricing approach, service area, and the questions callers commonly ask. It is reviewed regularly and updated as your offering changes.

Question 4

Will you answer in my company name?

Accepted Answer

Yes. We answer using your business name and represent you. Callers are never told the service is external.

Question 5

Can you handle both new enquiries and existing customers?

Accepted Answer

Yes, and we handle them differently. New enquiries are captured and booked, while existing customers get answers about their current job or account according to the rules you set.

Question 6

How quickly will I know about new enquiries?

Accepted Answer

Immediately for urgent matters, which can be patched through or texted to you in real time. Routine bookings appear in your calendar and the call log without needing your involvement.