Question 1

Is live chat automated or does a person answer?

Accepted Answer

Both. Common questions are handled instantly by automation, and conversations that need a human hand over to an agent with the full conversation history so the visitor does not repeat themselves.

Question 2

Can chat run outside business hours?

Accepted Answer

Yes. Automation covers the predictable questions around the clock, and you can choose whether to staff human cover outside hours or collect details for a next-day reply.

Question 3

How do I stop visitors getting stuck in a bot loop?

Accepted Answer

We configure explicit handover triggers, including repeated questions, negative sentiment, and any direct request to speak to a person. Those escalate immediately rather than looping.

Question 4

Does chat integrate with my CRM?

Accepted Answer

Yes. Transcripts, captured contact details, and bookings can be written to your CRM so chat enquiries sit alongside your phone and email contacts in one record.

Question 5

What does it cost?

Accepted Answer

Pricing depends on conversation volume and how much human cover you want alongside automation. We quote a monthly figure after reviewing your traffic and expected enquiry volume.

Question 6

Will chat slow down my website?

Accepted Answer

The widget loads asynchronously so it does not block page rendering. We also check the impact on your Core Web Vitals as part of setup, since chat scripts are a common cause of slowdowns when implemented carelessly.